Privacy Policy
Last updated on February 12, 2024.
Thank you for visiting the Parachute Victoriaville website and reviewing its privacy policy (hereinafter referred to as the Policy).
This Policy is a legally binding agreement between you and Parachute Victoriaville. By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your data and personal information being processed in accordance with it, as applicable. This policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage.
This privacy policy consists of the following elements:
- Objectives of the privacy policy,
- Effective date,
- Consent collection methods,
- Use, purposes, and objectives of data collection,
- Personal information collected,
- Processing methods used,
- Access and control methods of personal information,
- Sharing and reasons for sharing personal information with third parties,
- Use of cookies and similar technologies,
- Retention of personal information.
1. Objectives of the Privacy Policy:
Respecting privacy and protecting personal information are essential to us. Through this Policy, we aim to safeguard these in accordance with applicable laws.
To ensure this protection, Parachute Victoriaville commits to collecting, processing, and sharing information that identifies an individual only when consented to by the individual, unless permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users about the reasons and manner in which Parachute Victoriaville, or anyone acting on its behalf, will collect and use their personal information. It is designed to be in clear language to ensure users’ informed consent.
For the purposes of this Policy, “personal information” refers to any information about an identifiable person or that allows for the identification of a person.
2. Effective Date:
This Policy comes into effect as of September 1st, 2023.
3. Consent Collection Methods:
We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person’s actions or inaction. For example, providing a name and address to receive a publication, or a name and phone number to receive a response to a query, is considered implicit consent to the collection of information containing personal details. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
It is not always feasible, particularly in the context of a state request, to obtain a person’s consent to collect, use, or disclose their personal information. We commit to never disclosing such information, except as required or permitted by law, and always in compliance with this Policy.
4. Use, Objectives and Purposes of Data Collection:
The information collected is done in accordance with the purposes and objectives outlined in this privacy policy.
- To create and manage customer accounts and profiles;
- To create and manage reservations;
- To communicate with our customers;
- To conduct proper follow-ups;
- To register our members for various events;
- To provide products and services;
- To ensure and enhance products and services;
- To offer personalized products and services;
- To match customers with the appropriate instructor;
- To evaluate the performance of products and services;
- To provide customer support;
- To address customer questions and requests;
- To develop new products and services;
- To generate reports;
- To celebrate significant events such as birthdays;
- To analyze data;
- To manage and operate the website and its services;
- To conduct business transactions;
- For the sale of products and services;
- To anticipate relevant offers;
- For marketing and advertising purposes;
- To share surveys and promotional communications;
- To protect our users by ensuring their identity;
- To contribute to security and issue resolution;
- To prevent and deter fraud attempts;
- To manage employees and independent contractors;
- For accounting purposes;
- To meet legal obligations.
5. Personal Information Collected:
Parachute Victoriaville may collect personal information in various forms, but will do so only through lawful means and solely for necessary purposes as disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and Parachute Montréal North and South (customer, employee, supplier, manager, etc.).
Name and Contact Information. First and last name, email address, postal address, telephone number, signature, date of birth, and similar data used to identify and communicate with you.
Identity Verification. Passwords, password hints, and other security information used to identify you and access your account.
Demographic Data. Information about you such as your age, gender, country, and preferred language of communication.
Payment Data. Information necessary for processing your payments, such as payment instrument number (e.g., credit card number), associated security code, and billing information.
Skydiving-related Data. License type, skydiving experience, license number, equipment used.
Health-related Data. Personal data such as your weight and height.
Employee Records Data. Social Insurance Number, curriculum vitae, cheque specimen and bank account, previous work experiences.
Images and Sounds. Audiovisual data to ensure the safety of our users on our premises. Audiovisual data also collected by on-site photographers, instructors, and cameramen for offered products and for advertising and marketing purposes.
Interactions. Data related to your use of websites, platforms, and tools created. This includes data you provide to use the products. In other cases, such as error reports, these are data we generate.
Other examples of interaction data we collect include:
Data on visited sites and usage.
Example:
- Payment and account history. Data on items you purchase and activities associated with your account.
- Problem resolution and assistance data. Data you provide when you contact Parachute Victoriaville for assistance, including the products you use, and other information that helps us resolve your issue.
Interests and preferences. Data about your interests and preferences.
Content consumption data. Data about multimedia content you access through our products.
Searches and orders. Search queries and orders you employ when using our website.
Textual, input, and handwritten entry data. Textual, input, and handwritten entry data, as well as any related information.
Location data. Data, which may be precise or imprecise, about the location of your device. For example, location data can be collected from a device’s IP address or from your account profile data indicating your location with less precision, such as a city name or postal code.
Other data. Other data provided when you use our website, including data from Google Analytics.
6. Processing Methods Used
Parachute Victoriaville places utmost importance on the security of your personal information and is committed to processing it in accordance with industry standards and norms, solely for the purposes for which they are collected as described in this policy or in a specific notice for this purpose. However, absolute safeguarding of this information is impossible due to the inherent security limitations of transmission over the Internet. Therefore, the information transmitted to us is ultimately at the user’s own risk.
7. Access and Control of Personal Information
Parachute Victoriaville ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which they are used.
You have the right to request access to your personal information for verification purposes and to request correction if they are inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this Policy.
To the best of our abilities, we will provide you with timely access to your personal information. However, for security purposes, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot provide you with access to your personal information. Specifically, when access may lead to the disclosure of another person’s personal information and that person refuses to consent to the disclosure, or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
You also have the right to withdraw your consent. To do so, please also use the contact information provided at the end of this Policy. Please note, however, that if you refuse to allow our organization to collect certain essential personal information, we may not be able to provide you with the requested products or services. Please also note that if the service has already been provided to you, there is a limit to what we can do regarding information already collected with your consent (for example, you will likely appear in various multimedia files already produced).
In the event of a data breach involving your personal information, we commit to notifying you and informing the Commission d’Accès à l’Information du Québec. We have implemented a specific protocol in the event of a data-related incident.
8. Sharing and Reasons for Sharing Personal Information with Third Parties
We do not share your personal information with companies, organizations, or individuals outside of Parachute Victoriaville except for our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:
- With your consent.
- For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies.
- For external processing needs: We may transmit personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours, and in compliance with any other appropriate security and confidentiality measures.
- For legal reasons: We may transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.
Parachute Victoriaville is committed to not selling or renting your personal information to a third party.
9. Cookies and Similar Technologies
Parachute Victoriaville may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website, which uniquely identify the current connection. These data may include information such as your Internet Protocol (IP) address, browser type, browser version, pages of our site you visit, the time and date of your visit, the duration of your visit, and any other statistics.
The cookies used are primarily used to track search history and session-related carts (e.g., ticket purchases) to facilitate the user’s online browsing experience. It is important to note that enabling the cookies option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept or reject them.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply upon leaving our website, and Parachute Victoriaville is not responsible for the collection or processing of personal information by these third parties or via these external sources.
10. Retention of personal information
Parachute Victoriaville retains the data collected for various periods of time, depending on their nature and usefulness in the provision of our products and services. During the retention period, Parachute Victoriaville takes physical and technical measures to ensure the security of data containing personal information.
Physical and Employee-related Measures:
- Presence of staff on premises
- Locking of establishments and filing cabinets
- Employment contracts and employee code of ethics
- Access to the privacy policy
- Employee training and awareness
- Well-established privacy and security incident management processes.
Technical and Computer-related Measures:
- Securing various computer components used (server, network, etc.)
- Access and authorization management by executives
- Secure access to computer data
- Required passwords
- Monitoring to prevent or identify unusual situations
- SSL protocols.
Personal information may be stored outside the country in which you reside if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and governmental and law enforcement authorities in these countries or territories may have access to it.
Other information
Changes to these rules:
We make changes to this Privacy Policy from time to time. We always indicate the date on which the last modifications were made.
Person in Charge of Compliance:
For any questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy via email at info@parachutemontreal.com.
